Nuni Clothing Shipping and Returns Policy

 

Shipping Policy

We offer worldwide shipping, utilizing FedEx for domestic orders and UPS, USPS, or freight services upon request. Once your order is placed, we ship as soon as the items are available. The estimated shipping rate displayed during checkout may be adjusted at the time of final shipment. Please note that shipping costs are based on weight and rounded up to the next pound, following carrier billing policies. Handling fees may also be included in the shipping cost.

All ship dates provided are estimates and not guaranteed. For pre-order items, cut-off dates must be mentioned in the notes section when placing your order. Due to the popularity of our best-selling styles, shipping dates may be delayed, and orders are fulfilled on a first-come, first-served basis. Customers are responsible for canceling any pre-ordered items before they are shipped.

It is the buyer's responsibility to ensure the correct shipping address is provided. We cannot be held liable for lost packages due to an incorrect address.

 

Residential Shipments

All residential deliveries require a direct signature. This is a mandatory policy for residential customers. If needed, buyers can contact FedEx to request a "hold for pickup." If a home delivery package includes direct signature service, the recipient or shipper can still request a "Hold at Location." If the package is not delivered after three attempts, it will be held for return. Recipients can pick up their package at the station after the third attempt.

To manage deliveries and request holds, sign up for FedEx Delivery Manager: https://www.fedex.com/apps/fdmenrollment/, also available via your mobile app store.

Orders placed online are considered final and will not be confirmed by phone or email unless specifically requested by the customer. Shipping and handling fees are non-refundable, including for refused or unaccepted packages. Any shortages or damages will not be replaced, but store credit will be issued.

Returned items must be in their original condition and packaging. Damaged items are not eligible for a refund but will receive store credit.

Returns Policy

Please be aware that claims will only be processed once the Return Authorization form has been completed. All return requests must be submitted within 7 business days of receiving your order, and authorization is required before returning any packages.

To obtain return authorization, kindly fill out the return request form provided below. Once our Returns Department has received your form, you may be asked to submit photos of damaged items, or if you’ve received incorrect sizes, a picture displaying all six items with the size tags visible. After reviewing the form and images, we will confirm if you qualify for a prepaid return label. If approved, please ensure the items are shipped back within one week of receiving the FedEx label.

If you are returning items for reasons other than damages, a return label will not be provided, and return shipping will be at your expense.

To cancel an order before it ships, please submit your cancellation in writing. Send us an email at: sales@nuniclothing.com.

No credits will be issued after 10 days.

  • A 20% restocking fee may apply for unauthorized returns, refused packages, items not in their original packaging, or those returned in incomplete quantities.
  • Any returns without prior approval will be refused.
  • All sales of discounted or clearance items are final.
  • We do not offer refunds for damaged or unsatisfactory items under any circumstances.